TERMS & CONDITIONS For
Chimney Cleaning Services
I/We undertake to do the best job possible for our customers for a quoted price. That is our commitment to you. Of course, like many businesses there is some small print so here it is.
PRIOR TO ARRIVEL AT YOUR PROPERTYPlease Have your open fireplace or Appliance cooling down for a period of up to 8 hours prior to sweeping.
I/We operate a fixed price for a straight forward sweep. We Rely on You the customer to inform us of what we are sweeping – the price quoted to you will be based on that information only .
If you have failed to inform us in advance of any problems/issues, for example a fireplace that is larger than normal, we reserve the right to REQUOTE upon inspection . You can decline to use our service at that point. Although a home visit charge will apply.
If we encounter a problem, for example a blockage or flue issue or a very neglected non-regularly swept flue, we will advise you if there are any extra charges to be made. If you decide you do not want us to continue with the job, I/we reserve the right to charge a fee to cover our costs, including a contribution towards work already undertaken.
Charging If We Are Unable To Carry Out the Sweep Upon Arrival
Should we turn up and upon inspection be unable to carry the sweep out then we reserve the right to charge a FEE for the intended booked sweep.
I/We have come across many properties where the homeowner has booked a sweep and upon arrival and inspection a gas lining is hanging in the chimney, Chimney liners are broken and ready to collapse or the chimney terminals have been capped off previously making it not possible to carry out a full Sweep. I/We are happy to advise on remedial action needed to enable a sweep to take place but as our time and diary space is very busy and precious we cannot attend properties and walk away due to lack of information or incorrect information provided when booking.
Upon booking an appointment we try to be as thorough with asking as much detail as possible but if your unsure please send us some pictures of the open fire, appliances or chimney, flues ect. before we confirm the appointment.
NESTS OR BLOCKAGES
© 2023 HDCCS